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Personalizing service with video chat

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

Defend yourself from this new Mac ransomware

Defend yourself from this new Mac ransomware

Cybersecurity experts stumbled into a ransomware variant late last month, but this one doesn’t target Windows devices. The malware, known as OSX/Filecoder.E, encrypts Mac data like any cryptolocker strain many businesses have seen in the past. However, unlike normal ransomware that release files after the Bitcoin ransom is paid, this new strain makes no such promises.

Beware of the Cloudbleed bug

Beware of the Cloudbleed bug

Cloudflare, an internet security services company, found a major bug in its software that leaked sensitive data like cookies and passwords from client websites. Although investigation into the security flaw, also known as Cloudbleed, is still underway, early reports found that malicious hackers have not exploited this vulnerability.